Service Policy

At AX, we are committed to providing reliable service and support for every customer. This Service Policy outlines how we assist you before, during, and after your purchase.

1. Pre-Sales Support

Our team is available to help you choose the right products based on your needs. We provide clear product information, specifications, and usage guidance to ensure confident purchasing decisions.

2. Order Processing

Orders are processed after payment confirmation. We aim to prepare and dispatch products promptly while ensuring proper quality checks before shipment.

3. Shipping & Delivery

AX works with trusted logistics partners to deliver products safely and efficiently. Delivery times may vary depending on destination and external factors beyond our control.

4. After-Sales Support

If you experience any issues after receiving your product, please contact our support team. We will assist with troubleshooting, usage guidance, or appropriate solutions in accordance with our policies.

5. Product Quality

All AX products are inspected before shipping to ensure they meet our quality standards. We encourage customers to review products upon receipt and report any concerns promptly.

6. Service Limitations

This Service Policy does not cover damage caused by misuse, unauthorized modification, or improper handling of products. Normal wear and tear is also excluded.

7. Policy Updates

AX reserves the right to update or modify this Service Policy at any time. Changes will be effective once published on this page.

8. Contact Information

If you have any questions regarding our services or need assistance, please contact us at: emma.clark1753@gmail.com