Returns Policy

At AX, we want you to be satisfied with your purchase. This Returns Policy explains the conditions and process for returning products purchased from our website.

1. Return Eligibility

You may request a return if the product is unused, in its original condition, and returned in the original packaging. Return requests must be submitted within a reasonable period after delivery.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products damaged due to misuse, improper handling, or unauthorized modification
• Items showing signs of use, wear, or alteration
• Products returned without original packaging or accessories

3. Return Process

To initiate a return, please contact our support team with your order number and reason for return. Our team will provide return instructions once your request is reviewed.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method for returns.

5. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable time frame.

6. Exchanges

Exchanges may be offered depending on product availability. Please contact us to confirm exchange options before returning any item.

7. Policy Updates

AX reserves the right to update or modify this Returns Policy at any time. Changes will take effect once published on this page.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us at: emma.clark1753@gmail.com